We are very keen to make you a happy loogaroo customer, and if you have any questions or thoughts about our products, you are always welcome to contact us, and we will do our best to help you. If you are unhappy with your products, you are welcome to return or exchange them. Below you can find all information needed for making a return
If you wish to return your product, please contact us directly at mulley@loogaroo.co, and we will help you from there. If you want to exchange your product, please let us know the new size, color, and style you would like. Before making the return or exchange, please read our return policy below
Products must be returned within 30 days of receiving your order. Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from some new products, so don't be alarmed if you receive an item with no tags on.
We offer free returns. Shipping costs related to the original order of the returned product(s) will not be refunded. If a replacement product(s) is to be sent out, loogaroo will cover the shipping cost for this product(s)
Loogaroo shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned or you are informing us of wanting to return a product
Because of high costs and difficulty with labels, all international (outside of USA) customers are responsible for creating their own label to send back gear for returns/exchanges
If you're hitting the gym daily and you work yourself into a new size (either sizing up by lifting/bulking or sizing down by running/cardio), and you're past our 14-day return mark, please reach out to us, and we will take care of you.
After the ordering window closes, the products will be placed into production. Production typically takes four weeks. Finished products will be shipped ASAP after production.
Our apparel products are tailored to accentuate the physique of the modern athlete. They feature a highly fitted design that provides a sleek and streamlined look. For a more relaxed fit, we recommend sizing up one size. If you find yourself between sizes, opt for the larger size for enhanced comfort. Additionally, if you prefer a looser fit, adjust your sizing accordingly. Please note that body types vary, so it's always a good idea to consider your individual measurements when making a purchase.
All custom team branded products are final sale. Due to the personalized nature of these items, we are unable to restock or accept returns. Please carefully review your order details before submitting your purchase. Thank you for your understanding. IF YOU HAVE ANY ADDITIONAL QUESTIONS, FEEL FREE TO CONTACT US AT mulley@loogaroo.co